Terms of service
Welcome to EasyTiles. These terms and conditions (“Terms”) apply to the use of our website and to all offers, orders and agreements relating to the sale of our products. By visiting our website or placing an order, you agree to these Terms.
These Terms apply to customers worldwide. Certain rights, obligations and conditions may vary by region, depending on applicable laws and regulations.
1. Definitions
- Cooling-off Period / Return Period: The period during which the customer may request a return in accordance with the Return Policy.
- Customer / Consumer: Any natural person acting for purposes outside their trade, business or profession.
- Day: Calendar day.
- Distance Contract: An agreement concluded through the website without the physical presence of the parties.
- Right of Withdrawal: The customer’s right to return a product within the applicable return period.
- Trader / We / Us / Our: EasyTiles, the seller of products through this website.
2. Trader’s Identity
Business Name: EasyTiles
Registered Address (Head Office): 30 N. Gould Street, Suite R Sheridan, Wyoming 82801, United States
Email Address: info@easytiles.be
Telephone Number: +1 (310) 434-2932
3. Applicability
These Terms apply to all offers, orders and agreements between EasyTiles and the customer. Any deviations are valid only if agreed upon in writing.
4. Offers
All offers are non-binding and subject to availability. EasyTiles sells wall tiles only. Product descriptions, images and specifications are presented as accurately as possible, but minor variations may occur due to manufacturing processes, material or batch differences and screen settings.
5. Formation of the Agreement
The agreement is concluded when the customer places an order and receives an electronic order confirmation. EasyTiles reserves the right to refuse or cancel orders in the event of obvious errors, stock issues, suspected fraud or misuse.
6. Right of Withdrawal
The customer has the right to withdraw from the agreement within 14 days of receiving the order, without giving any reason, unless a statutory exception applies.
The full conditions and instructions are set out in our Return Policy.
7. Customer Obligations During the Return Period
During the return period, the customer must handle the product with care. Wall tiles must not be used, installed or modified. Products showing signs of use, installation or damage may be refused for return or qualify for a reduced refund.
8. Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for products where legally permitted, including custom-made or specially ordered wall tiles, as well as products that have been installed, modified or damaged.
9. Prices
All prices are displayed in the applicable currency for the customer’s region. Prices include taxes where required by law and exclude any import duties, customs charges or other levies that may vary by country.
Prices are subject to change at any time, but such changes do not affect orders that have already been confirmed.
10. Conformity and Warranty
EasyTiles warrants that the wall tiles supplied comply with the agreement, the product description and reasonable expectations of quality. If a product does not conform to the agreement, the customer may exercise the rights described in the Return Policy.
11. Delivery and Fulfilment
Orders are processed and shipped in accordance with our Shipping Policy. Processing and delivery times may vary by region and depend on the destination, carrier and external factors such as customs procedures or busy periods.
Further information is available in our Shipping Policy.
12. Ongoing Agreements
Agreements of indefinite duration may be terminated by either party at any time, subject to applicable statutory provisions.
13. Payment
Payments are processed securely through recognised third-party payment providers. Available payment methods may vary by region and are displayed at checkout.
Further information is available in the Payment Policy.
14. Complaints Procedure
Complaints about products or services may be submitted to info@easytiles.be. We aim to resolve complaints within a reasonable period, in accordance with applicable consumer protection laws.
15. Privacy and Data Protection
We process personal data in accordance with applicable privacy laws, including, where applicable, the General Data Protection Regulation (GDPR).
Please refer to our Privacy Policy for further information.
16. Returns from Countries Outside the EU Customs Territory
For returns sent from countries outside the EU customs territory to our return address within the European Union, the customer must complete the applicable customs documents correctly and truthfully.
Where customs regulations and the actual circumstances permit, the parcel must be declared as “Returned goods — customer return”, stating the original order number. Any additional documents and export details must be included in accordance with the return instructions. EasyTiles will provide the information available to us that is reasonably necessary for this purpose. The declaration “Returned goods” alone does not guarantee exemption from customs charges.
If an incorrect customs declaration attributable to the customer, or a failure to follow previously provided, clear, correct and reasonably practicable customs instructions, directly results in additional costs, EasyTiles may seek reimbursement only to the extent permitted by applicable law. This applies only to documented, reasonable and unavoidable costs. EasyTiles will substantiate these costs and take reasonable steps to prevent or minimise them.
Costs resulting from errors by EasyTiles, as well as recoverable or creditable taxes, will not be charged to the customer. Any deduction from the refund will be made only where the applicable legal requirements have been met. Statutory withdrawal and refund rights remain unaffected.
Where the customer has a valid statutory claim concerning a defective or incorrectly supplied product, EasyTiles will bear the necessary costs of the legally required remedy, including any necessary return shipping and customs costs.
Contact
If you have any questions about these Terms, please contact us at info@easytiles.be or through our contact page.
Contact Details
Business Name: EasyTiles
Registered Address (Head Office): 30 N. Gould Street, Suite R, Sheridan, Wyoming 82801, United States
Email Address: info@easytiles.be
Telephone Number: +1 (310) 434-2932
